In accordance with the General Data Protection Regulation (GDPR/RODO) and the Polish Act on Providing Services by Electronic Means (Ustawa o świadczeniu usług drogą elektroniczną) of 18 July 2002, and EU Regulation No. 524/2013 on Online Dispute Resolution for Consumer Disputes.

Effective Date: [Enter date]
Last Updated: [Enter date]

1. Introduction

This Online Dispute Resolution (ODR) Policy outlines the dispute resolution options available to users of [Enter company name] (“we”, “our”, “us”) operating the website [Enter website URL] (“Website”).

We aim to resolve disputes amicably and encourage you to contact us directly before seeking external resolution. For details on how we process personal data during dispute resolution, see our Privacy Policy.

For inquiries, contact us:
Email: info@waipix.com

2. Internal Dispute Resolution

We encourage you to first address concerns with our support team:

• • Process: Email [Enter email] with the subject “Dispute Resolution Request”, detailing your issue.

• • Response Time: We will respond within 14 days with a proposed resolution or request for additional information.

• • Next Steps: If unresolved within 14 days, you may escalate to external options outlined below. Responses will be provided in writing via email.

3. EU Online Dispute Resolution (ODR) Platform

Under EU Regulation No. 524/2013, EU consumers can resolve disputes related to online transactions via the European Online Dispute Resolution (ODR) platform, managed by the European Commission.

• • ODR Platform Link: https://ec.europa.eu/consumers/odr/

• • Our ODR Email: [Enter email] (please include this when submitting a complaint).

• • Note: We are not obligated to participate in ODR proceedings but will consider each case individually to ensure fair resolution.

The ODR platform facilitates communication between consumers and businesses without requiring court action.

4. Alternative Dispute Resolution (ADR) in Poland

Polish consumers may also use national ADR bodies, including:

• • Polish Consumer Ombudsman (Rzecznik Praw Konsumenta):
    
    • • Website: https://uokik.gov.pl
    • • Contact: Find your local office at https://uokik.gov.pl/rzecznicy.php.

• • Arbitration Courts for Consumer Disputes (Stałe Sądy Polubowne Konsumenckie):
    
    • • Operate under the Office of Competition and Consumer Protection (UOKiK).
    • • Website: https://www.uokik.gov.pl
    • • Contact: Submit requests via https://uokik.gov.pl/kontakt.php.

We recommend contacting these bodies with details of your dispute if internal resolution fails.

5. Jurisdiction & Governing Law

This ODR Policy and related disputes are governed by Polish law. If a dispute is not resolved through internal processes, ODR, or ADR, it may be submitted to the District Court of Warsaw, Poland, unless consumer law allows you to choose a court at your place of residence.

6. Changes to This Policy

We may update this ODR Policy to reflect legal or operational changes. Significant updates will be communicated via:

• • A prominent notice on our Website.

• • Email (if we have your contact details).
    Last Updated: [Enter date]

7. Contact Information

For questions about this ODR Policy, contact us:
Email: info@waipix.com

Address: ul. [Enter street], [Enter house number], [Enter postal code] Warsaw, Poland