At waipix.com, safeguarding your personal information is our top priority. We handle your data with the utmost care and in strict compliance with all applicable laws and regulations, including the General Data Protection Regulation (GDPR) and the Telecommunications Act of 2003 (TKG 2003).

Understanding Your Data

Below, we provide detailed information about how we process your personal data when you use our website. Rest assured, our website can generally be explored without requiring registration. During your visit, certain data such as visited pages, file names accessed, date, and time are stored on our servers for statistical purposes, all without any direct connection to your identity. Whenever possible, we collect personal data, such as your name, address, or email address, on a strictly voluntary basis.

Our Guiding Principles

• No data will be shared with third parties without your explicit consent.

Why We Collect Data

We process data for various purposes, including:

1. Ensuring the smooth operation of our website and IT systems, including maintenance and security.
2. Facilitating the delivery of products and services, with a focus on product distribution.
3. Supporting marketing efforts, including customer inquiries, customer support, and advertising.
4. Enhancing public relations and maintaining effective communication channels.
5. General data processing and communication practices.

Data Generation: Two Ways

1. Active Contact with Us

When you get in touch with us, whether through email (support@waipix.com), our website’s contact form, or other means, we retain the information you provide for at least six months. This is done to address your queries and to assist with any follow-up questions. We never share this data without your explicit consent.

2. Passive (Indirect) Contact via the Website

We utilize cookies for statistical analysis of website usage through Google Analytics, represented by Google Inc. (1600 Amphitheater Parkway, Mountain View, CA 94043, USA). Data processing adheres to legal requirements outlined in § 96 para. 3 TKG, Art. 6 para. 1 lit a (consent), and/or f (legitimate interest) of the GDPR. If you have previously consented in accordance with Art. 6 para. 1 lit a DS-GVO, third-party cookies are employed to track and analyze your user behavior during website visits.

Our primary aim, guided by GDPR’s legitimate interest provisions, is to improve our services and web presence. To respect user privacy, we pseudonymize user data, ensuring user privacy.

Cookies play a crucial role in achieving this goal. They enable us to analyze website usage patterns anonymously. These insights are transmitted and stored on the provider’s server. Rest assured, cookies are small text files stored on your device via your web browser and do not cause any harm.

We use cookies to make our website user-friendly. Some cookies remain on your device until you delete them, allowing us to recognize your browser on your next visit. If you prefer not to use cookies, your browser settings can be adjusted to notify you when cookies are being set or to permit them on a case-by-case basis. Be aware that disabling cookies may impact certain website functionalities. Your consent to cookie usage is secured through a banner explaining their purpose and usage extent, allowing you to either accept or decline.

For those who opt-out, no such cookies will be used. You can prevent cookies from being stored altogether by configuring your browser settings. Additionally, we’ve established an appropriate contract for order data processing with our provider. While your IP address is recorded, it is promptly pseudonymized, allowing for only rough localization.

Our relationship with the web analytics provider is based on officially recognized data protection levels, such as the EU’s Privacy Shield for the USA, or adherence to officially recognized special contractual obligations, also known as “standard contractual clauses.”

Data Necessity and Retention

Data necessary for website functionality is processed and stored only for the duration of your visit to our website. Typically, log data and IP addresses are retained for 7 days to protect our systems from attacks, investigate data security incidents, and address damage claims as needed, until final resolution.

Your Rights

You have various rights concerning your data:

• Right to Information: You can request confirmation of the processing of your personal data, along with detailed information as per Art. 15 GDPR.
• Right to Rectification: If we process incorrect or incomplete data about you, you have the right to have it corrected (Art. 16 GDPR).
• Right to Erasure: You can request the deletion of your personal data under the conditions of Art. 17 GDPR.
• Right to Restriction of Processing: According to Art. 18 GDPR, you have the right to limit the processing of your data.
• Right to Data Portability: You can receive your personal data in a structured, commonly used, and machine-readable format, as per Art. 20 GDPR.
• Right to Object: If data processing is based on legitimate interests, you can object at any time according to Art. 21 GDPR, particularly in the case of direct advertising and related profiling.
• Withdrawal of Consent: Any consent given for processing personal data can be withdrawn at any time. This does not affect the lawfulness of processing before withdrawal.

Filing a Complaint

We kindly ask you to reach out to us first to provide an opportunity for us to address any concerns or issues with data processing. If you believe your data has been processed in violation of data protection laws or your data protection rights have been infringed upon, please contact us at support@waipix.com.

If, despite our diligence and commitment to data privacy, you still have a reason to file a complaint, you retain the following rights regarding your data stored with us: right to information, rectification, erasure, restriction, data portability, withdrawal of consent, and objection. You also have the right to lodge a complaint with a supervisory authority. In Austria, this authority is the Austrian Data Protection Authority (https://www.dsb.gv.at/).

Please note that we can only process structured, machine-readable information requests when you provide proof of identity.

Our management is responsible for data protection, and you can contact us using the provided contact details.